All SALE items adhere to a NO RETURNS policy. Store credit or refund will be issued for all eligible returns. Our return policy gives you 7 days to contact us to arrange a return for store credit or refund of the value of the items purchased. The item must be returned within 7days of purchase. If 7days have gone by since your purchase, unfortunately a return will not be accepted. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7days after delivery
Sale items (if applicable)
Only regular priced items may be given store credit, unfortunately sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
To return your product, you should mail your product to: 26c Market Place, Canterbury, Twizel 7901, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.