What designers and brands will I find shopping at KARTEL?

KARTEL is all about high quality and highly edited collections – so we stock only preferred effortless-meets-edgy New Zealand, Australian and International brands including: 3rd Story, Augustine, Alaska, Amaya, Antler, Billie The Label, Blacklist, Charlo, C.Reed, D’Elle, Drama The Label, Dricoper, Dylan, Eb & Ive, Fate, Furmoo, Gaudi, Hammill & Co, Haven, Hey Monday, Home – Lee, Honey Denim, Humidity, Isle of Mine, Jorge, Junkfood, Koralline, Love Stitch, Madison, Mavi, Minx, Moss Copenhagen, Once Was, Pretty Basics, Recreate, Reset, Roxy, Seeking Lola, Siren, Stella Royal, Stitch Ministry, Style Laundry, Soyaconcept, Two by Two, Volcom, Zoe Kratzmann.

Do you have a store I can visit?

Yes! You can visit KARTEL in Twizel’s Market Place, and Christchurch’s central city at The Guthrey Centre in Cashel Mall. View our CONTACT information for full details.

How do I know which size is right when I shop online?

Note that sizing depends largely on garment fit and whether an item is designed for oversized or fitted wear. If you need help selecting the correct size, contact our friendly team over the phone or via email and we’ll be happy to assist you.

What payment methods do you accept?

KARTEL makes it easy to buy online with a range of safe and secure payment methods, including Shopify payments and credit card. You can also shop with Laybuy and Afterpay, so you can get your items NOW and pay for them later. Rad. KARTEL’s online store is features a safe and secure payment gateway, and our systems will never store your credit card details.

Can I pay for my purchase later?

Yes! We offer both Laybuy and Afterpay so you can get the styles you love now and pay for your purchase over weekly instalments (6 instalments for Laybuy and 4 instalments for Afterpay). Both options are easy to use and are interest free, with no hidden fees. Learn more about both services via the Laybuy and Afterpay websites.

How much is shipping?

We have a standard flat rate of just $6 – whether you’re grabbing one gorg garment, or overhauling your entire wardrobe. Keep an eye out for our free shipping promos - especially around pre-order time! When purchasing shoes, shipping is a flat rate of $10 regardless of the total price. Need your item in a hurry? No problem! KARTEL offers Express Overnight Delivery at a small additional flat rate of $10 - Simply contact the store to arrange.

How will my KARTEL purchase be delivered?

All of our orders are dispatched via Track-and-Trace courier within New Zealand. You can expect to receive your KARTEL order within 3 working days when you select standard courier delivery, or up to 5 working days if you live in a rural area.

Can I return an item if I don’t like it or change my mind?

We adhere to a NO RETURNS policy on SALE items, however we are more than happy to offer a full refund or store credit for returns on full-priced items. If for some reason you're not 100% happy with your purchase, contact the KARTEL team within seven days (of receiving your order) to arrange the return of your purchase and a full refund. Please note: all returns must be in original and unworn condition, and the return of your items to either of our stores is at your own expense.

KARTEL | FAQ's | Quality Womenswear New Zealand

Looking for answers? Check out our FAQs and responses below for more info on payments, delivery, returns and more.

Have a question that’s not covered here? Give us a shout!
Contact the KARTEL team for assistance via phone, email, or Facebook direct message.